Terms of service

VALLEY OF CHOSEN

Terms of Service

Last Updated: September 7, 2026

Welcome to Valley of Chosen. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website or purchasing any products from Valley of Chosen, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with any part of these terms, you may not use our website or purchase our products.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to make purchases through our website.

3. Products

Valley of Chosen offers premium luxury apparel and accessories.

We reserve the right to:

  • Modify products without notice

  • Limit product quantities

  • Discontinue products at any time

  • Refuse any order for any reason

Product colors may appear differently depending on your device's display settings.

4. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change pricing at any time without prior notice.

Taxes, shipping fees, and applicable duties are calculated during checkout.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

Valley of Chosen reserves the right to:

  • Cancel orders

  • Limit quantities purchased

  • Refuse suspicious or fraudulent transactions

  • Cancel orders due to inventory errors or pricing mistakes

If payment has already been processed for a canceled order, a full refund will be issued.

6. Payment

We accept approved payment methods offered during checkout.

By placing an order, you confirm that you are authorized to use the payment method provided.

Fraudulent transactions will be reported to the appropriate authorities.

7. Shipping

Orders are processed in the order they are received.

Processing times may vary during product launches, holidays, or promotional periods.

Shipping estimates are not guaranteed delivery dates.

Valley of Chosen is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather

  • Natural disasters

  • Incorrect shipping information provided by the customer

Customers are responsible for providing accurate shipping information.

8. Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, Valley of Chosen is not responsible for lost, stolen, delayed, or damaged packages.

Customers should contact the shipping carrier directly to file a claim when applicable.

9. Refund Policy

14-Day Return Window

Customers may request a return within 14 calendar days of receiving their order.

After 14 days, all sales are considered final.

Return Eligibility

Returned items must:

  • Be unworn

  • Be unwashed

  • Have original tags attached

  • Be free from odors, stains, pet hair, or damage

  • Be returned in their original packaging whenever possible

Items that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Clearance items

  • Limited edition releases

  • Gift cards

  • Accessories (unless defective)

  • Customized or made-to-order products

  • Items marked "Final Sale"

10. Refund Process

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refund processing times vary depending on your financial institution.

11. Exchanges

Exchanges are only available for defective or damaged merchandise.

We cannot guarantee availability of replacement sizes due to limited inventory.

12. Damaged or Incorrect Orders

If you receive an incorrect or damaged item, you must contact Valley of Chosen within 7 days of delivery.

Please include:

  • Order number

  • Photos of the item

  • Photos of the packaging

  • Description of the issue

Failure to report damage within seven days may result in denial of the claim.

13. Cancellations

Orders cannot be canceled once they have entered processing or fulfillment.

Please review your order carefully before completing your purchase.

14. Intellectual Property

All content on the Valley of Chosen website—including logos, artwork, graphics, designs, photographs, videos, product names, branding, and written content—is the exclusive property of Valley of Chosen and is protected by copyright, trademark, and intellectual property laws.

Unauthorized use, reproduction, resale, or distribution is strictly prohibited.

15. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Copy or reproduce our designs

  • Resell counterfeit Valley of Chosen merchandise

  • Interfere with website functionality

Violations may result in legal action.

16. Limitation of Liability

To the maximum extent permitted by law, Valley of Chosen shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our maximum liability shall never exceed the amount paid for the purchased product.

17. Disclaimer

Products are provided "as is" and "as available."

We do not guarantee uninterrupted website availability or error-free operation.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell customer information.

19. Fraud Prevention

Orders suspected of fraud may be delayed, canceled, or require additional verification.

We reserve the right to refuse service to anyone engaging in fraudulent activity.

20. Chargebacks

Customers agree to contact Valley of Chosen before initiating a payment dispute or chargeback.

Fraudulent chargebacks may result in account restrictions and collection efforts where permitted by law.

21. Governing Law

These Terms shall be governed by the laws of the state in which Valley of Chosen operates, without regard to conflict-of-law principles.

22. Changes to These Terms

Valley of Chosen reserves the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

23. Contact Us

For questions regarding these Terms or your order, please contact us using the customer support information provided on our website.

Refund Policy Summary

  • 14-day return window from delivery

  • Items must be unworn, unused, and in original condition

  • Original tags must remain attached

  • Sale, limited edition, custom, and final sale items are not eligible for returns

  • Original shipping charges are non-refundable

  • Customer pays return shipping unless we made an error

  • Refunds are issued after inspection

  • Damaged or incorrect items must be reported within 7 days

  • Orders cannot be canceled once processing begins

By purchasing from Valley of Chosen, you acknowledge that you have read, understood, and agreed to these Terms of Service and Refund Policy.